Reservations
Reservations should only be treated as confirmed after written acceptance of the quote and completion of any deposit, agreement, or payment requirements listed for the service.
Clear public policy summary
Terms and Conditions
These terms summarize how reservations, vehicle classes, trip changes, and final confirmations are handled.
Vehicle classes
Requested vehicles are quoted by service class. Exact models, layouts, and amenities can vary based on the assigned unit and the operational needs of the trip.
Trip changes
Additional stops, waiting time, schedule adjustments, route changes, airport delays, and onsite coordination can affect final billing depending on the trip type and service level.
Cancellations
Cancellation windows and any applicable fees depend on the confirmed service, vehicle class, timing, and supplier commitments. The exact policy will be listed on the approved quote or contract for your reservation.
Passenger conduct
Passengers are expected to follow safety rules, vehicle conduct guidelines, and any restrictions on smoking, damage, or prohibited items communicated during booking.
Priority of documents
If there is ever a difference between the public website summary and a signed contract, the signed contract or accepted written quote should control the final reservation terms.